Telephone & Remote IT Support
Pre-pay and fixed price customers benefit from free of charge telephone support and remote diagnosis.
For critical issues, this support is available within 30-minutes, and for non critical issues within 2-hours.
amicitia consultants are rotated between the helpdesk and on-site works, so chances are, when customer calls they will be able to talk to one of their primary or secondary consultants. The other key benefit of this is a high level of expertise being available over the phone and via remote access, meaning faster resolution for simpler tasks as well as the capability to tackle harder or more serious issues with relative ease.
amicitia make best use of remote access technologies to deliver fast and effective support remotely. Things we can’t do remotely include pressing the on/off button or inserting a CD, nearly everything else we can do, however will advise if an on-site visit is suggested to minimize risk or downtime for our customers. These scenarios would include applying updates or installing new software on a live server, not that they cant be done remotely, but if an issue results we can deal with it faster and more effective on-site.
Professional Services Include:
- Telephone & Remote Support
- On-site Support
- Proactive On-Site Healthchecks
- Back-Up Monitoring
- Server Implementations & Migrations (Windows 2008, Exchange 2007 & Small Business Server 2008)
- Server Virtualization
- PC & Laptop Implementations
- PDA & Smart Phone Configuration
- Remote Working
- Firewall & VPNs
- Office Moves
- Commercial Advice
- Guidance & IT Strategies
- Network Audits & Audit Reports
Let's talk
If you would like to talk about any of our services, or if you've just got something you'd like to discuss, call us on 0800 023 2696.
