On-site IT Support
Some tasks just have to be carried out on-site, and some tasks are lower risk when carried out on-site.
For critical issues, on-site support is available within 4-hours, and for non critical issues within 24-hours.
On-site visits are typically attended by our customers’ primary or secondary consultants, allowing customers and amicitia consultants to develop good working relationships with each other and of course trust.
There are no traveling charges, so on-site time starts from when the consultants arrives and ends when they leave for pre-pay customers. Fixed price customers enjoy all on-site support being included within their standard monthly, quarterly or annual price (with the exception of visits to perform upgrades, change or enhancements which are charged at a pre-agreed rate and time estimate).
Professional Services Include:
- Telephone & Remote Support
- On-site Support
- Proactive On-Site Healthchecks
- Back-Up Monitoring
- Server Implementations & Migrations (Windows 2008, Exchange 2007 & Small Business Server 2008)
- Server Virtualization
- PC & Laptop Implementations
- PDA & Smart Phone Configuration
- Remote Working
- Firewall & VPNs
- Office Moves
- Commercial Advice
- Guidance & IT Strategies
- Network Audits & Audit Reports
Let's talk
If you would like to talk about any of our services, or if you've just got something you'd like to discuss, call us on 0800 023 2696.
