Small in-house IT Support Team?
You need the Complementary IT Solution
The Complimentary IT Support Service from amicitia has been specifically designed for business with a small internal IT team and is designed as a top-up whilst maintaining minimal overhead costs. We offer professional advice, additional skills and can deliver a strategic plan specifically designed for your company if required.
In an emergency we can be relied upon to provide first class Help Desk support. We do this either remotely or at your premises depending on the nature of the problem. We also offer preventative Health-checks and ongoing PC / Network monitoring so future issues are identified and eradicated before there is any major disruption.
We act as Primary and Second Line Support. Our Help Desk facility provides telephone support and call management. Remotely we can diagnose and resolve issues without fuss. We also offer email notification monitoring where available and on-site Health-checks on a quarterly or other pre-agreed frequency.
Service Level Agreements (SLAs)
Depending on the nature of the support required amicitia can provide the following examples:
Critical
No one send can email, access the Internet or Print
| Phone & Remote Support | Response within 30 minutes |
| On-Site Visit | Arrive within 4 hours |
Non-Critical
Issues with a single PC/ User & New Users or Email Accounts
| Phone & Remote Support | Response within 2 hours |
| On-Site Visit | Arrive within 24 hours |
Available Support Plans
Pre-Pay only
Pre-purchased consultancy time
Time used in conjunction with support, upgrades and installations
Phone support and remote diagnosis, non-deductible whilst in credit.
Let's talk
If you would like to talk about any of our services, or if you've just got something you'd like to discuss, call us on 0800 023 2696.
